Holbox Los Angeles – SMS privacy policy
Effective Date: 01/01/2026
1. Overview
This SMS Privacy Policy explains how Holbox Los Angeles (“Holbox,” “we,” “us,” or “our”) collects, uses, and protects personal information obtained through SMS (text message) communications with our guests, and describes the rights of California residents under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
By opting in to receive SMS messages from Holbox, you agree to the practices described in this policy.
2. Personal Information we collect when you opt in to or interact with Holbox via SMS, we may collect:
3. How We Use SMS Messaging
Holbox uses SMS messaging to:
4. Consent & Opt-In
Guests receive SMS messages from Holbox only after affirmatively opting in, which may occur through:
5. Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will no longer receive SMS messages unless you re-enroll. A single confirmation message may be sent to acknowledge your opt-out.
For assistance, reply HELP or contact Holbox directly.
6. Data Sharing & No Sale of Personal Information
Holbox does not sell or share personal information collected through SMS, including mobile phone numbers, as those terms are defined under the CCPA/CPRA.
We may disclose limited SMS-related information to service providers (such as online ordering platforms, waitlist systems, loyalty providers, or SMS delivery vendors) solely to support restaurant operations and subject to contractual confidentiality and data-use restrictions.
7. California Privacy Rights
California residents have the right to:
8. How to Exercise Your Rights
To submit a privacy request, contact Holbox using one of the methods below:
Email: [email protected]
Phone: (213)986-9972
Website: https://www.holboxla.com
We will verify your request and respond within the timeframes required by California law
9. Data Retention
Holbox retains SMS-related personal information only as long as reasonably necessary to:
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access or disclosure.
11. Children’s Privacy
Holbox SMS services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children.
12. Policy Updates
Holbox may update this SMS Privacy Policy from time to time. Updates will be posted with a revised effective date.
13. Contact Information
For questions regarding this SMS Privacy Policy or Holbox’s privacy practices:
Holbox Los Angeles
Email: [email protected]
Phone: (213) 986-9972
Website: www.holboxla.com
Holbox Los Angeles – SMS Terms & Conditions
By opting in to receive SMS messages from Holbox Los Angeles, you agree to the following terms:
Effective Date: 01/01/2026
1. Overview
This SMS Privacy Policy explains how Holbox Los Angeles (“Holbox,” “we,” “us,” or “our”) collects, uses, and protects personal information obtained through SMS (text message) communications with our guests, and describes the rights of California residents under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
By opting in to receive SMS messages from Holbox, you agree to the practices described in this policy.
2. Personal Information we collect when you opt in to or interact with Holbox via SMS, we may collect:
- Identifiers: mobile phone number
- Customer records: waitlist, order, loyalty, or guest interaction information
- Commercial information: order confirmations, pickup notifications, promotions redeemed
- Electronic activity data: message delivery status, timestamps, and responses
- User-provided content: information you voluntarily provide via text message
3. How We Use SMS Messaging
Holbox uses SMS messaging to:
- Notify guests about waitlist status and table availability
- Send order confirmations and pickup notifications
- Communicate hours, closures, or operational updates
- Provide loyalty program or guest engagement messages
- Send promotional or marketing messages (only with explicit opt-in)
- Respond to guest inquiries initiated via text message
4. Consent & Opt-In
Guests receive SMS messages from Holbox only after affirmatively opting in, which may occur through:
- Online ordering or waitlist systems
- Loyalty or guest engagement programs
- Keyword-based opt-in (e.g., texting “JOIN”)
- Written or digital consent
5. Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will no longer receive SMS messages unless you re-enroll. A single confirmation message may be sent to acknowledge your opt-out.
For assistance, reply HELP or contact Holbox directly.
6. Data Sharing & No Sale of Personal Information
Holbox does not sell or share personal information collected through SMS, including mobile phone numbers, as those terms are defined under the CCPA/CPRA.
We may disclose limited SMS-related information to service providers (such as online ordering platforms, waitlist systems, loyalty providers, or SMS delivery vendors) solely to support restaurant operations and subject to contractual confidentiality and data-use restrictions.
7. California Privacy Rights
California residents have the right to:
- Know what personal information Holbox collects and how it is used
- Access the personal information we maintain
- Delete personal information, subject to legal exceptions
- Correct inaccurate personal information
- Limit the use of sensitive personal information (if applicable)
- Not be discriminated against for exercising privacy rights
8. How to Exercise Your Rights
To submit a privacy request, contact Holbox using one of the methods below:
Email: [email protected]
Phone: (213)986-9972
Website: https://www.holboxla.com
We will verify your request and respond within the timeframes required by California law
9. Data Retention
Holbox retains SMS-related personal information only as long as reasonably necessary to:
- Provide restaurant services
- Maintain consent and transaction records
- Comply with legal, regulatory, and operational requirements
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access or disclosure.
11. Children’s Privacy
Holbox SMS services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children.
12. Policy Updates
Holbox may update this SMS Privacy Policy from time to time. Updates will be posted with a revised effective date.
13. Contact Information
For questions regarding this SMS Privacy Policy or Holbox’s privacy practices:
Holbox Los Angeles
Email: [email protected]
Phone: (213) 986-9972
Website: www.holboxla.com
Holbox Los Angeles – SMS Terms & Conditions
By opting in to receive SMS messages from Holbox Los Angeles, you agree to the following terms:
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit https://www.holboxla.com.
- Visit https://www.holboxla.com/sms-privacy-policy-terms-and-conditions.html#/